Right of withdrawal
OVERVIEW
The return is free and can be made without giving reasons and without any penalty within 30 days of receiving the product.
DETAILS
According to our policy, the customer, as a consumer pursuant to art. 49, comma 1, lett. (H) of Legislative Decree N. 206/2005 (“Consumer Code”), can exercise the right of withdrawal without penalty and without reason within 14 working days of receipt of the goods, extended to 30 days by our company. To exercise the right of withdrawal, it is necessary to send a written communication by email to the info@guerreromoto.com address. You will receive a confirmation of receipt of the withdrawal request.
If the product has any defects in shape, size, color, damage or missing parts, the buyer must contact us within 3 days after the goods arrive at the info@guerreromoto.com address. In these cases, the company will bear the return fee and the buyer can choose between replacement or full refund of the order, including any shipping charges.
To be suitable for return, the goods must be returned intact, unused, complete with all its parts and accessories, in the original packaging (bags and packaging), without damage or signs of wear and with all instructions for use and documentation included.
Partial Refunds
Partial refunds are provided in the following cases:
If the buyer decides to keep items with shape, size, color, damage or missing parts defects.
If the returned goods are not in its original state, it is damaged or missing parts not due to our mistake.
If the returned goods are not intact, used, incomplete, without original packaging, damaged or dirty, or without instructions and documentation, it can be returned to the buyer at the buyer's expense, or the refund will be partial or void. If the buyer does not provide directions within 10 days, Guerrero can dispose of the goods at will.
Replacement and Refund after 30 Days
After 30 days of receipt of the purchase, the goods cannot be returned but only replaced under warranty. If the replacement is not possible because the product is out of production, we will refund a full refund of the price paid when ordering, subject to proof of purchase.
Refund Processing
Once the return has been received and inspected to verify that the conditions are equal to the new, the refund (including the price paid and the shipping costs) will be processed and credited to the original card or payment method within 48 hours. Crediting times may vary depending on the payment method used.
Late or Unfulfilled Refunds
If you haven't received a refund yet, check your bank account and contact the credit card company, as it may take some processing time. If you have not received your refund after these steps, please write to us at the info@guerreromoto.com address.
Loss of Return
In case of loss of return during transport, either within 30 days for normal returns, or 30 days warranty replacements, we will issue a full refund, including shipping charges.
The return is free and can be made without giving reasons and without any penalty within 30 days of receiving the product.
DETAILS
According to our policy, the customer, as a consumer pursuant to art. 49, comma 1, lett. (H) of Legislative Decree N. 206/2005 (“Consumer Code”), can exercise the right of withdrawal without penalty and without reason within 14 working days of receipt of the goods, extended to 30 days by our company. To exercise the right of withdrawal, it is necessary to send a written communication by email to the info@guerreromoto.com address. You will receive a confirmation of receipt of the withdrawal request.
If the product has any defects in shape, size, color, damage or missing parts, the buyer must contact us within 3 days after the goods arrive at the info@guerreromoto.com address. In these cases, the company will bear the return fee and the buyer can choose between replacement or full refund of the order, including any shipping charges.
To be suitable for return, the goods must be returned intact, unused, complete with all its parts and accessories, in the original packaging (bags and packaging), without damage or signs of wear and with all instructions for use and documentation included.
Partial Refunds
Partial refunds are provided in the following cases:
If the buyer decides to keep items with shape, size, color, damage or missing parts defects.
If the returned goods are not in its original state, it is damaged or missing parts not due to our mistake.
If the returned goods are not intact, used, incomplete, without original packaging, damaged or dirty, or without instructions and documentation, it can be returned to the buyer at the buyer's expense, or the refund will be partial or void. If the buyer does not provide directions within 10 days, Guerrero can dispose of the goods at will.
Replacement and Refund after 30 Days
After 30 days of receipt of the purchase, the goods cannot be returned but only replaced under warranty. If the replacement is not possible because the product is out of production, we will refund a full refund of the price paid when ordering, subject to proof of purchase.
Refund Processing
Once the return has been received and inspected to verify that the conditions are equal to the new, the refund (including the price paid and the shipping costs) will be processed and credited to the original card or payment method within 48 hours. Crediting times may vary depending on the payment method used.
Late or Unfulfilled Refunds
If you haven't received a refund yet, check your bank account and contact the credit card company, as it may take some processing time. If you have not received your refund after these steps, please write to us at the info@guerreromoto.com address.
Loss of Return
In case of loss of return during transport, either within 30 days for normal returns, or 30 days warranty replacements, we will issue a full refund, including shipping charges.